FAQs

What is the average delivery time?

We aim to post every Bookadoo® within 5 working days. We indicate the expected delivery date with each individual order. The time USPS requires to deliver your Bookadoo® is approximately 2-4 working days and should be taken into account. Shipping costs are $ 5.95. Overnight services are optional and offered during the order process. We also ship to Canada.

Will more titles be published?

Of course! Bookadoo® aims to publish new Bookadoo®s regularly. We also introduce new products to supplement the reading aloud books and posters.

What happens to a photo after it has been uploaded to Bookadoo®?

We save the photo anonymously on our server so that the same photo can be used again for future repeat Bookadoo® orders for the same child. You can e-mail us if you wish to have the photo removed.

My child is coloured - can you process the photo?

Of course, every Bookadoo® is available in many skin colour variations. Our photo specialists process your photo using the version that best suits your skin colour. The end result will be perfect.

How do I pay?

You can pay for a Bookadoo® quickly and easily using Visa, Mastercard, Maestro, American Express or Paypall. Work will start on your Bookadoo® as soon as your payment has been received. So use an online payment method if you want to receive your Bookadoo® without any delay.

Who should I direct my complaint to?

For complaints please contact our customer service.

What does right of withdrawal mean?

If you purchase off the internet, with a few exceptions you have a statutory right of return period of 14 days. For at least 14 days after receipt of the article you may terminate the agreement without stating a reason. However, because each Bookadoo® is unique, the right of withdrawal does not apply to Bookadoo®.

Can I view my personal details?

You have the right to view and change your personal details. Log in via 'My account' to see your Bookadoo® registration details and to make any changes.